One-Click Care: artificial intelligence and new relational dynamics

Abstract

The digital and algorithmic transition of healthcare systems is redefining organisational models, decision-making processes, and the doctor-patient-caregiver relationship. The article analyses this evolution on three levels: the international regulatory framework guiding the technologicalization of healthcare; the emergence of AI as a "third agent" capable of influencing communication, trust, and participation; and the risks associated with algorithmic bias, decision-making opacity, and new inequalities. Evidence shows that AI can improve the quality of care when it facilitates understanding, reduces documentation burden, and operates under clinical supervision. However, it can weaken the care relationship when it amplifies information asymmetries, generates dependence on automation, or relies on non-representative datasets. The article offers a socio-technical interpretation of the ongoing transformation so that AI can enhance – rather than erode – the care relationship.